Why This Recognition Matters Now
In a market where process complexity, AI adoption, and compliance demands are all accelerating, buyers need clarity on which platforms can deliver measurable results — now and for the future.
This year, iGrafx was named a Leader in The Forrester Wave™: Process Intelligence Software, Q3 2025 — one of only three Leaders recognized. In the evaluation, Forrester analyzed 15 vendors and iGrafx received the highest possible scores in eight criteria such as Process Compliance, Process Simulation, Design, and Pricing Flexibility & Transparency.
For me, the significance goes beyond the ranking. This Wave reflects a market in transition — from mining-led thinking to holistic, model-aware platforms that unify data, design, governance, and simulation. Organizations that don’t make this shift risk investing in tools that can’t support their long-term transformation goals.
A Market in Motion
The 2025 Forrester Wave™ makes one thing clear: organizations are looking for measurable, outcome-driven use cases, not just “visibility into processes.” Leaders in this space are helping enterprises:
- Reduce AI operating costs by grounding agents in curated process data.
- Lower supply chain and operational expenses through targeted improvements.
- Boost customer satisfaction by making processes more resilient and predictable.
These aren’t abstract goals. They require platforms that can not only discover what’s happening, but also design, simulate, and govern processes so changes are safe, compliant, and strategically aligned. That’s model-aware process intelligence in action.
Mining-Led vs. Model-Aware — and Why It Matters Here
In my earlier blog, I described the difference between platforms that bolt modeling onto mining and those built with modeling at the core. The 2025 Forrester Wave™ reinforced this distinction.
A mining-led platform might show you the “as-is” process, but often without context — ownership, policies, risks, interdependencies — and without a governed repository to keep that intelligence current.
Model-aware platforms, like iGrafx, start with structured, governed models enriched with operational data. That enables:
- Simulation of changes before rollout to predict and validate outcomes.
- Compliance assurance tied directly to process execution.
- Impact analysis across systems, people, and geographies.
This has direct, measurable impact. As noted in the report, “[iGrafx’s] platform unifies process discovery and mining, design, simulation, and improvement.” That combination is exactly what’s needed when transformation carries high stakes — whether navigating regulatory change, scaling globally, or implementing AI responsibly.
Eight Criteria That Matter Most — and Why They Matter to You
In the 2025 Forrester Wave™: Process Intelligence Software, Q3 2025, iGrafx received the highest possible score in the following eight criteria — each of which we believe should be on any buyer’s evaluation checklist:
- Process Simulation – Test process changes in a risk-free virtual environment, predicting outcomes before any real-world disruption.
- Pricing Flexibility & Transparency – Ensure investment scales with your needs, avoiding hidden costs and enabling predictable budgeting.
- Process Compliance – Confidently demonstrate regulatory and policy adherence, reducing audit risk and avoiding costly penalties.
- User Experience for Analysts & Non-Technical Users – Make process insights accessible to both technical teams and business stakeholders for faster adoption and broader impact.
- Design – Build process models that act as living blueprints for transformation, directly linked to execution and measurement.
- Process Comparisons – Quickly identify performance gaps, inefficiencies, and best practices across different departments, geographies, or systems.
- Enterprise Architecture Management – Understand how process changes will affect systems, data flows, and applications before you make them.
- Documentation – Maintain a central, version-controlled source of truth for all process-related knowledge, ensuring alignment across the organization.
We believe their real value lies in how they work together within a model-aware process intelligence approach — enabling organizations to not just see and measure, but to design, govern, and safely transform.
Innovation in AI-Driven Process Intelligence
The Wave also highlights rising demand for AI-based process intelligence. At iGrafx, we’re already delivering this through Pia, our Process Intelligence Assistant. Pia can automatically create process models from SOPs or conversational input, accelerating time-to-value and making it easier to start improving.
And this is just the foundation — we’re expanding AI capabilities to guide analysis, suggest optimizations, and enable faster, more confident decision-making. All of it grounded in the governed, model-aware approach that ensures AI outputs are contextual, compliant, and actionable.
The Role of the Partner Ecosystem
Another point the evaluation recognized: our diverse partner delivery models. From global BPOs to industry-focused specialists, partners help tailor iGrafx to unique business challenges, accelerate deployment, and deliver proven outcomes. Model-awareness makes their work more effective, because they’re building on a connected, governed foundation — not just isolated process snapshots.
What This Means for You
- If you’re evaluating solutions: Look for platforms built to manage the full BPM lifecycle, not just analyze logs.
- If you’re a customer: You’re already benefiting from capabilities that the market now considers essential for transformation.
- If you’re a partner: This recognition strengthens our joint credibility and ability to deliver measurable results.
Closing the Loop
We believe the 2025 Forrester Wave™ confirms what many of us have been seeing: the future belongs to unified, model-aware process intelligence platforms. They combine discovery, design, simulation, compliance, and improvement in a single environment — enabling faster decisions, lower risk, and higher ROI on transformation initiatives.
If your organization is evaluating process intelligence solutions, I encourage you to see how iGrafx stacks up in the full Forrester Wave™ report. The insights there — and the market shifts they reflect — could shape your transformation strategy for years to come.
Read the full, complimentary Forrester Wave™: Process Intelligence Software, Q3 2025 report here
Disclaimer
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.