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What Can Businesses Do to Disrupt their Industry?

  • clock May 1, 2020
  • author-icon Christina Dieckmeyer
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A staggering 87% of companies think digital will disrupt their industry, but only 44% are prepared for this potential disruption. That’s quite a discrepancy. So,...

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Levels of Perspective: The Customer Journey Map

  • clock April 28, 2020
  • author-icon Paula Bell
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Hello everyone!!! I hope everyone is staying safe and healthy. It is now time for Part 3 of Perspective 2 - The Customer. In this...

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Customer Experience for Continuity and Resiliency

  • clock April 23, 2020
  • author-icon Robert Thacker
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There are lots of ideas about journey mapping floating around. The customer experience is driving many businesses strategies and decisions, as well it should. If...

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Webinar: Driving Effective Business Continuity & Resiliency thru a Process-Centric Approach

  • clock April 22, 2020
  • author-icon Christina Dieckmeyer
  • 0 comments

Over the last few weeks the entire globe has been thrown into a bit of chaos and uncertainty. And it really doesn’t matter what industry...

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A Business Transformation Maturity Model

  • clock April 16, 2020
  • author-icon Jamey Heinze
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As everyone around the world knows all-too-well, we truly do live in interesting times.  In fact, I’m typing this article at a homemade stand-up-desk that’s...

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The Emperor’s Fresh Coat of Paint: Why Digital Transformation Efforts Miss the Mark

  • clock April 14, 2020
  • author-icon Charles Araujo
  • 0 comments

Nobody would confess that he couldn't see anything, for that would prove him either unfit for his position, or a fool. No costume the Emperor...

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