Understanding your process – Step by Step

When talking about Process Knowledge Management, one of the key value propositions is providing a context for Process Performers to execute manual processes effectively and accurately.  But there are so many workflows within an enterprise and no hope that Process Performers can or will generate the expertise to do so without Process Knowledge easily at their fingertips.  But even with a repository of process knowledge, there are challenges…

It is no secret; process maps are much easier to follow and provide instructions for how to perform work than procedural documents with thousands of words of text. Still, there are limitations. Diagrams can be quite large and complex and have many possible paths. How do you ensure your process performers are kept on task and focused on the appropriate activity and functions? With the 17.8.1 release of the iGrafx Business Transformation Platform, we are pleased to introduce “Path Stepper”.

This new capability offers a unique process visualization experience. Path Stepper allows process designers to define and label various paths in their diagrams based on the variety of possible outcomes. Process performers can then use these highlighted paths to focus on information relevant to their current workflow.

Imagine being able to onboard new employees faster, reduce the number of errors in your process to ensure compliance, and have all necessary information relevant to the task at your fingertips. There is no need to understand the full complexity of the process. With Path Stepper, you can bridge the gap between automation and highly manual processes, allowing process performers to easily identify and follow the correct path in the web of possible roads.

When it is time for audit, Path Stepper allows auditors to clearly visualize the most heavily traveled paths and print defined Operating Procedures and Process Narratives for each path under review.

If you would like to learn more about Path Stepper or see it in action, contact us for a free demo.

Author
Melany Joy Beck
Date
May 19, 2021
Category
Uncategorized
Performance Management
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