Skip to Main Content
Home » Blogs » Preparation Meets Opportunity

Blog

Preparation Meets Opportunity

rpa-big

At our recent iGrafx Virtual iNNOVATE event, Andrew Pfeiffer of Cox Communications, spoke about their pursuit of transformation, how it was organized and a few of the lessons he has learned along the way. During his presentation, one of the key takeaways for the audience was an understanding that transformation is not a single project. It is a journey that requires commitment. However, when you truly understand the process, implementations are more seamless and the benefits can be tremendous.

In one example, Andrew shared how sometimes “preparation meets opportunity”. In the below excerpt, listen as he explains how combining Customer Experience and Process Management led to huge ROI.

Related Posts

Why Processes are the Center of Success

  • clock August 7, 2020
  • author-icon Christina Dieckmeyer
  • 0 comments

With digital transformation taking big strides, organizations are tasked with weathering a lot of change while staying ahead of competition. So it’s not surprising that...

Read More

Transforming Healthcare Through Innovation

  • clock July 23, 2020
  • author-icon Robert Thacker
  • 0 comments

When we think of the use of technology, no sector simultaneously delivers innovation and lags behind in adoption as much as the Healthcare industry. While...

Read More

The State of Digital Transformation

  • clock June 30, 2020
  • author-icon Robert Thacker
  • 0 comments

We have all seen the numbers. Analyst groups consistently report that when it comes to Digital Transformation, most companies find it difficult to be successful....

Read More

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

ON DEMAND DEMO

Download our expert-led demonstration of the iGrafx Platform

Close Icon