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Content by Paula Bell

Paula Bell is the CEO of Paula A Bell Consulting, LLC. She is a Business Analyst, Leadership and Career Development coach, consultant, speaker and author with 20 years of experience in corporate America in project roles to include business analyst, requirements manager, business initiatives manager, business process quality manager, technical writer, project manager, developer, test lead and implementation lead. Paula has experience in a variety of industries to include media, courts, manufacturing and financial. Paula has lead multiple highly-visible multi-million dollar technology and business projects to create solutions to transform businesses as either a consultant, senior business analyst or manager. Currently she is a Business Initiatives Manager leading a revenue team to build capabilities to bring new and innovative products to market. Through her consulting business 5-tier model, Paula helps individuals find their passion, build their brand, and enhance their skill sets through consultations, coaching and customizable documentation. In hopes to inspire, encourage, empower and motivate others and themselves, through a structured journey of self reflection and awareness as a catalyst for unlimited success. Paula is originally from Brooklyn, NY. She graduated with a Bachelors of Science in Management Information Systems from Oral Roberts, University located in Tulsa, OK. Paula is currently married and resides in Iowa with her husband and twins (boy/girl). Paula is extremely active in her community as she is the President of the Rev. Dr. Martin Luther King Jr. Scholarship Fund which provides scholarships to minorities attending Iowa institutions as well as volunteers for many different community events. Paula also studies and trains martials arts and achieved her black belt designation in April of 2016.

Levels of Perspective: The Customer Journey Map

  • clock April 28, 2020
  • author-icon Paula Bell
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Hello everyone!!! I hope everyone is staying safe and healthy. It is now time for Part 3 of Perspective 2 - The Customer. In this...

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Why is a Focus on Customer Experience Critical for Success?

  • clock March 19, 2020
  • author-icon Paula Bell
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In my last blog we talked about the first part Customer Experience, mainly what is meant by it. For that we defined a need for...

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Levels of Perspective: The Customer

  • clock March 12, 2020
  • author-icon Paula Bell
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In this series I have started discussing the various Levels of Perspective in an Organization. The first in the series focused on the actual Organization...

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Levels of Perspective: The Organization

  • clock February 6, 2020
  • author-icon Paula Bell
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In my last article, I mentioned that I will be focusing all my blog content on the different levels of “perspectives” in an organization.  As...

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Levels of Perspective

  • clock January 29, 2020
  • author-icon Paula Bell
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Happy New Year!!! I hope the New Year has started out great for you.  As many of you are aware, and some may not be,...

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Breaking the Complex Down to Simple – Process Decomposition

  • clock April 30, 2019
  • author-icon Paula Bell
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In my last article we discussed the importance of: Understanding your Organizational setup Defining Clear Terminology Educating the Organization on those terms Defining a Common...

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