What is Process Mining? Definition and Examples
If you look behind the scenes of any successful business, you’ll see them maximizing productivity, making quick decisions, and optimizing business processes. While companies in the past had to evaluate business processes manually, today’s technology makes process mining an effective way to analyze data and leverage it to enhance operational efficiency. According to PEX, 90% […]
Customer Journey Mapping: Where to Begin
It is important to understand that a customer journey, at its core, is a process. It may seem limited from the customers point of view, but it is a process, nevertheless. In this series, we are going to discuss how to understand, catalog, and capture the overall customer journey and relate it back to your […]
Building Operational Resilience in Financial Organizations with Process Intelligence
At iGrafx, we understand that operational resilience isn’t just a buzzword – it’s the backbone of success for financial institutions in today’s unpredictable landscape. Operational resilience embodies the ability to weather storms, adapt to change, and emerge stronger, ensuring that essential functions continue uninterrupted, no matter the challenge. Process intelligence platforms stand as beacons of […]
What is a Process Repository & Why Does it Matter?
A process repository is an essential tool for any organization looking to optimize their processes and achieve operational excellence. It provides easy access to process documentation, promotes standardization and consistency, and fosters process improvement and innovation. What is a Process Repository? A process repository is a centralized database or platform where organizations can store, manage, […]
Managing GRC: The Critical Role of Process Intelligence
When you ask about recent examples of companies grappling with Governance, Risk and Compliance (GRC) issues, business leaders might mention entities like Silicon Valley Bank. These are organizations that have been thrust into the spotlight, not for commendable reasons, but due to their struggles with GRC. When it comes to addressing GRC challenges, understanding process […]
Process Simulation Technology: Know Before You Go
“Change is the only constant in life.” Although Greek philosopher Heraclitus may not have been able to understand what the world looks like today, this maxim has withstood the test of time. In the business world, companies know that they must change to stay relevant. New competitors, technology breakthroughs, talent scarcity, and the ever-evolving customer […]
Navigating the Seas of Business Process Excellence: MSC UK’s Journey
In the realm of shipping, MSC stands tall as the world’s largest shipping container company, managing a fleet of 730 vessels across 155 countries with a global network of over 600 offices. While MSC UK’s roots trace back to a humble shoe shop in Hull, their growth has been organic, emphasizing tradition and values inherent […]
Transforming Chaos into Order: A Practical Approach to Process Framework Adoption
By Kim Scott, iGrafx Senior Consultant Act 1: In the beginning, there was Chaos… and it was good? You can find all sorts of quotes, and even theories, about chaos. For example, according to Simon Sinek: “Chaos is needed for innovation. Structure makes those ideas useful.” There’s a balance between chaos and structure in process […]
iGrafx’s Breakthrough in Process Mining Technology
Introduction Process Mining technology empowers businesses to dissect and understand their operational workflows through the lens of data harvested from their own information systems. Traditional Process Mining algorithms typically focus on a singular timestamp for each activity, which is generally when the activity is complete. The iGrafx Process Mining algorithm leverages a novel approach […]