Centene Adopts Intelligent Process Management to Achieve Strategic Goals
The following is a transcript of a recent news story about iGrafx customer, Fortune 500 healthcare company Centene. According to Anika Gardenhire, Chief Customer Experience Officer, Centene, “Some of the main challenges that we face, from a health insurer perspective, is a complex regulatory environment, we face challenges around a desire to drive forward our […]
How to Make Process Automation Work
What do you think of when you hear the word automation? Robots assembling cars on an assembly line? Computers filling in forms on web pages by themselves? Or maybe you think of ChatGPT writing an essay or creating a Van Gogh-like painting? In the enterprise context of knowledge work, automation typically refers to taking […]
Three Forces Making Modern Process Optimization Fly
Explore the power of operational intelligence, process automation, and process design in driving modern process optimization. In this iGrafx article by Jason English, learn how these three forces work in harmony to overcome organizational challenges and elevate customer experiences, all while streamlining complex business processes for improved efficiency and innovation.
Why Business Process Management
Business Process Management (BPM) – What is it? To understand why Business Process Management (BPM) is important to any business, you first have to understand what it is. This is not as easy as one might expect, since BPM means different things to different people. Every participant in a business has a different perspective and […]
iGrafx Launches Education Platform iGrafx University to Provide Hands-on Training & Certification
TUALATIN & PORTLAND, Ore., April 12, 2023 –iGrafx, a worldwide leader in digital business transformation and process management, today announces the launch of iGrafx University, an education platform designed to train and enable iGrafx customers and partners. iGrafx University offers free eLearning, including role- and product-based learning plans, instructor-led training, enablement services and certification. […]
iGrafx Named a Leader in 2022 SPARK Matrix for Process Mining by Quadrant Knowledge Solutions
iGrafx has been recognized as a Leader in the latest Quadrant Knowledge Solutions SPARK Matrix for Process Mining. When choosing the right process mining solution, businesses seek out the latest market research and analysis relating to their shortlist of choices. One of these valuable reports is the SPARK Matrix™ from Quadrant Knowledge Solutions. The Quadrant […]
3 Ways to Streamline Process for Financial Services
Using the complete capabilities of an enhanced BPM toolkit, including journey modeling and process mining, enables financial institutions to benefit from continuous improvement, transforming process into a competitive advantage. It is no longer enough for financial services to rely on traditional process modeling and process models. To rival the customer focus of fintechs requires […]
Create and Manage a Digital Twin of Your Business
Transform customer experience, boost agility, and align vision and goals with business and operational processes A digital twin of an organization (DTO) is the virtual representation of an organization in terms of its processes, business models, and strategies. It allows businesses to build, operate, analyze, and adjust digital models, creating real-time business updates and responses […]
Reduce Audit Risk and Compliance Effort
Recover data where it is, as it is, to increase awareness of existing process and to ensure compliance with an ever-changing list of regulations. Highly regulated industries around the globe are under immense competitive pressure to not only maintain an advantage in their market, but to manage compliance. Additionally, the penalties for failing to do […]