Superior Technical Support

We gladly support you!

iGrafx Superior Technical Support is the place to go if you need professional support. The requirement for the failure-free availability of software in modern networks and complex communication infrastructures places special demands on a service and support concept. To meet your needs, we offer you as a low-cost solution the iGrafx Superior Technical Support. The individual support gives you the power you need to use our software even more productively.

KEY FEATURES

Help with troubleshooting, usage and operating problems of the software
Specific inquiries about the purchased products can be made by e-mail or web form around the clock.
Requests will be answered by phone or e-mail within two working days. Meeting the deadline requires that the request be made in writing on a working day during normal business hours between 10:00 and 16:00. For requests received after 4:00 pm on a working day or requests received on a Saturday, Sunday or holiday, the two-day time limit will begin at 10:00 am of the next working day
Completion is only possible in combination with a valid maintenance. If this expires, the Superior Technical Support will also expire

KEY BENEFITS

Protection through professional, fast and uncomplicated help
Increased productivity by minimizing product downtime for users
Cost reduction through cost-effective pricing
High cost transparency through calculable expenses. The number of support inquiries to the specified contact person is not limited
Defined contact
Free online remote maintenance

Are you interested in the iGrafx Superior Technical Support?