5 Reasons Journeys Hold the Key to Future Process Success

Find out why journeys, and not processes, are essential to delivering truly effective operational excellence initiatives in this on-demand webinar.

For over 30 years operational excellence professionals have used a variety of tools and techniques to drive better performance. Today, process and process improvement as a topic has never been hotter. Yet so many organizations struggle to deliver the breakthrough performance changes they expect. Standardization, conformance, and compliance are worthy objectives, but only when such things are targeted to deliver outstanding customer experiences – every day, through every interaction, via every channel.

In our on-demand webinar, process expert Mark McGregor will introduce you to five reasons that journeys hold the key to your future process success, and you will learn how to:

  • Begin with the end in mind, then plot the right path forward
  • Deliver the results you seek with journey-based approaches
  • Use journey models to drive better process management
  • Apply the different types and styles of journey models depending on your needs

Access the on-demand webinar now for free!


Mark McGregor, Strategy Advisor and Author at iGrafx

Mark McGregor

Strategy Advisor and Author

Fill out the form below with your information to register for free!

Related Content

January 18, 2022

Journey Modeling: Going Beyond Mapping

In our online session you will learn how to: Create different types of Journey Mapping – from customer to employee ...
November 7, 2020

Making the Connection between Customer Experience, Process Management and Business Continuity

During this webinar, we will discuss: An overview and examples of customer experience and why they may contain multiple j...