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Webinars

GET LEAN – VALUE STREAM MAPPING FOR OFFICE AND SERVICE

In this 60+ minute presentation, our special guest Karen Martin of the Karen Martin Group will show how being lean isn’t just reserved for Manufacturing processes – information-intensive operations such as Service and Knowledge processes have the ability to be lean too.

What’s covered:

  • The key differences between Manufacturing and Office/Service Value Stream Maps
  • The process of Value Stream Mapping in Office and Service environments
  • Common wastes in Office and Service environments and goals for future state planning
  • Digitally capturing, sharing, and storing Value Stream Maps

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