GET LEAN – VALUE STREAM MAPPING FOR OFFICE AND SERVICE
In this 60+ minute presentation, our special guest Karen Martin of the Karen Martin Group will show how being lean isn’t just reserved for Manufacturing processes – information-intensive operations such as Service and Knowledge processes have the ability to be lean too.
The key differences between Manufacturing and Office/Service Value Stream Maps
The process of Value Stream Mapping in Office and Service environments
Common wastes in Office and Service environments and goals for future state planning
Digitally capturing, sharing, and storing Value Stream Maps