Don’t Automate Chaos: Why Fixing Broken Processes Comes Before Adding AI
AI is being framed as the next major leap in productivity – systems that analyze, decide, recommend, and increasingly act on behalf of the business. It sounds unstoppable. But here’s the truth most organizations avoid: If your processes are chaotic, AI won’t fix them. It will accelerate them. Give any AI – GenAI, advanced automation, […]
Why Process Intelligence Is the Prerequisite for Agentic AI (and Every AI Ambition)
Everyone’s chasing AI. Few are ready for it. Everyone wants AI. Every boardroom wants to sound “innovative.” Every investor wants to hear “AI strategy.” The problem? Most companies don’t actually know how their work gets done. They only think they do. That’s why Agentic AI — or any AI — fails before it starts. Forrester […]
Dashboards That Don’t Lie: How to Effectively Track KPIs, RACI, and Risk
Tracking performance, accountability, and compliance across multiple systems is messy. Data lives in silos, ownership shifts between teams, and risks slip through the cracks until they become costly problems. Traditional dashboards don’t solve it; they only give partial, outdated views. iGrafx Process360 Live changes that. By tying real-time dashboards directly to live process models and […]
How iGrafx Supports Process Mapping & Modeling
In many organizations, process information is stored in Excel, Word, PPT or Visio files, tribal knowledge is locked in people’s heads, and different teams tackle the same work in completely different ways. When auditors ask for proof of controls, you’re scrambling to pull together the necessary documentation, and may not know if documents you have […]
What If You Could Test Every Process Change Without Upfront Investment or Disruption?
You implement a process change and discover three weeks later that it created a new bottleneck that costs $50K monthly. Your team spent months planning, but you had no way to predict the ripple effects. What if you could see the impact of a process change before investing time and money? What if you could […]
Beyond Process Mining: How Model-Aware Process Intelligence is the True Results Driver
Modern businesses are all racing to transform their business processes with AI—nearly every organization we meet at iGrafx has it on their roadmap. This should come as no surprise: the opportunity is enormous, not just to make processes faster or cheaper, but to make them smarter, more adaptive, and ultimately more valuable. That said, AI […]
The Role of Process Intelligence in Driving Innovation
Innovation isn’t just about breakthrough products or cutting-edge technology anymore. Today’s most successful companies are discovering that their biggest competitive advantages come from something far more fundamental: the ability to innovate and reimagine their existing business processes. Take Amazon, for example. It revolutionized retail by fundamentally rethinking the fulfilment process. Digital banks disrupted traditional banking […]
iGrafx Recognized as a Leader in Process Intelligence Software Evaluation by Independent Research Firm
Why This Recognition Matters Now In a market where process complexity, AI adoption, and compliance demands are all accelerating, buyers need clarity on which platforms can deliver measurable results — now and for the future. This year, iGrafx was named a Leader in The Forrester Wave™: Process Intelligence Software, Q3 2025 — one of only […]
PI Before AI: Why Process Intelligence is a Pre-Requisite for Success
AI Isn’t a Starting Point—It’s a Multiplier Enterprise teams across industries are investing heavily in artificial intelligence—whether it’s generative AI, agentic AI, or automation tools. But there’s a common and costly misconception: that AI is a silver bullet for inefficiency. In reality, AI doesn’t solve operational problems, it amplifies whatever foundation is already in place. […]