How Process Intelligence Improves Shared Services Performance
Shared services were supposed to be the efficiency silver bullet. Pull all the support functions into one hub, standardize processes, and watch costs drop as efficiency grows. But reality tells a different story entirely. Current research reveals a troubling gap between shared services theory and actual results. Only 41% of executives say their shared services […]
Introducing Root Cause Analysis (RCA): How to Identify the Underlying Cause of an Issue
Many organizations struggle with recurring issues such as delays in approvals, missed service level agreements (SLAs), or unexpected compliance violations. Despite investments in automation and process redesign technology, these challenges continue to resurface, hindering operational efficiency. If this situation sounds familiar, you’re not alone. Addressing such problems without a structured approach and the right tools […]
How Process Modeling Enables Successful ERP Transformations and Post-Project Optimization
Process models are an essential part of any ERP transformation initiative, fostering alignment between teams on how the system is used today, enabling well-informed design of to-be processes, and highlighting compelling post-transformation roadmaps. However, process models are too often cast aside once the transformation is complete either due to scarcity of resources or knowledge to […]
Key Risk and Compliance Considerations for Modern Healthcare Companies
Healthcare is among the world’s most heavily regulated industries, which is not surprising given that it deals with matters of life, health, and highly sensitive information. Below, we outline the key risk and compliance areas that healthcare organizations must manage. We also touch on how process management tools (like iGrafx’s Process360 Live) support these efforts […]
How To Use Digital Twins to Achieve Operational Excellence in Healthcare
In an industry where razor-thin margins, stringent regulations, and skyrocketing patient expectations collide, healthcare leaders need every advantage they can get. Enter the process-level digital twin: a live, data-driven model of your organization’s workflows that spots hidden bottlenecks, waste, and compliance gaps before they cost you millions. In this article, we’ll show you how iGrafx’s […]
How Process Intelligence Powers Smarter Decision-Making in Complex Operations
The modern enterprise rarely runs on a single monolithic system. Instead, typical processes sprawl across multiple systems and layers: Core transactional systems (ERP, CRM, SCM) Specialized line-of-business applications (risk and compliance, HR, finance tools) External systems and partner integrations that funnel data in and out of your business Consider a single purchase order. It […]
The Role of Process Intelligence in Compliance and Risk Management
Most companies discover their compliance problems the hard way. A data breach exposes customer information, a financial report contains errors, or a critical process fails during an audit. By then, it’s too late; the fines arrive, the headlines hit, and the damage is done. Even with their best efforts at compliance through detailed procedures, staff […]
Is Process Modeling the Right Starting Point When Your Business Processes Rely on Email and Excel?
When business processes primarily rely on email threads, spreadsheets, and manual workflows, identifying inefficiencies can feel like searching for a needle in a haystack. Without clear system logs or automated pathways, where should you begin? For many organizations, the answer lies in process modelling. But why is this approach more effective in these scenarios, and […]
Changing EU Regulations in the Energy Sector Drive the Need for New Technology
The energy sector across the European Union is facing an increasing wave of regulatory changes, with Germany at the forefront of these shifts. The drive for sustainability, data security, and operational efficiency is changing how utilities and energy providers operate. One of the most significant drivers of this change is the shift in regulations around […]
The Essential Guide to Process Documentation: Best Practices and Examples
Process documentation is the cornerstone of operational excellence. It lays out the steps, tools, and participants involved in a business process, creating a clear roadmap for employees and stakeholders. From improving efficiency to ensuring compliance, mastering process documentation is key to driving success in any organization. This guide will explore the fundamentals of process documentation, […]