How Process Intelligence Powers Smarter Decision-Making in Complex Operations
The modern enterprise rarely runs on a single monolithic system. Instead, typical processes sprawl across multiple systems and layers: Core transactional systems (ERP, CRM, SCM) Specialized line-of-business applications (risk and compliance, HR, finance tools) External systems and partner integrations that funnel data in and out of your business Consider a single purchase order. It […]
The Role of Process Intelligence in Compliance and Risk Management
Most companies discover their compliance problems the hard way. A data breach exposes customer information, a financial report contains errors, or a critical process fails during an audit. By then, it’s too late; the fines arrive, the headlines hit, and the damage is done. Even with their best efforts at compliance through detailed procedures, staff […]
Is Process Modeling the Right Starting Point When Your Business Processes Rely on Email and Excel?
When business processes primarily rely on email threads, spreadsheets, and manual workflows, identifying inefficiencies can feel like searching for a needle in a haystack. Without clear system logs or automated pathways, where should you begin? For many organizations, the answer lies in process modelling. But why is this approach more effective in these scenarios, and […]
Changing EU Regulations in the Energy Sector Drive the Need for New Technology
The energy sector across the European Union is facing an increasing wave of regulatory changes, with Germany at the forefront of these shifts. The drive for sustainability, data security, and operational efficiency is changing how utilities and energy providers operate. One of the most significant drivers of this change is the shift in regulations around […]
The Essential Guide to Process Documentation: Best Practices and Examples
Process documentation is the cornerstone of operational excellence. It lays out the steps, tools, and participants involved in a business process, creating a clear roadmap for employees and stakeholders. From improving efficiency to ensuring compliance, mastering process documentation is key to driving success in any organization. This guide will explore the fundamentals of process documentation, […]
How Process Intelligence Accelerates Digital Transformation Initiatives
Digital transformation, the integration of digital technology into all areas of a business, has become a make-or-break initiative for organizations across nearly every industry. Companies are under mounting pressure to deploy new technologies like artificial intelligence (AI), cloud computing, robotic process automation (RPA), and advanced data analytics to stay competitive. They’re looking to optimize operations, […]
How to Build a Scalable Continuous Improvement Framework
Most people assume improvement is about big, dramatic changes – a brilliant process that instantly fixes everything. While you might see that happen in rare cases, it’s almost never the norm. Instead, real progress comes from small, steady fixes to everyday inefficiencies that add up over time. Think about how Toyota grew from a small […]
How Process Improvement in Insurance Can Enhance Customer Experience
The insurance industry is undergoing significant transformation, driven by evolving customer expectations, regulatory changes, and technological advancements. In this highly competitive market, insurers are focusing more than ever on delivering exceptional customer experience (CX) to differentiate themselves and foster long-term loyalty. With consumers increasingly demanding faster, more personalized services, delivering an outstanding CX is […]
Process Mining in Insurance: Transforming the Industry
Process mining is a powerful technique that involves analyzing and visualizing business processes based on event data from IT systems. It helps organizations uncover inefficiencies, bottlenecks, and areas for improvement by providing a clear, data-driven picture of how processes are actually performed. Process mining in insurance has the potential to drive significant transformation. With its […]
Overcoming Common Challenges in Digital Transformation with Process Mapping
Something odd is happening in the business world. Companies are spending millions on digital transformation, yet about 70% of these efforts fail, according to McKinsey. When something fails this consistently, there are usually two possibilities: either companies are trying to do something impossibly hard, or they’re doing something wrong. In this case, it’s the latter. […]