Beyond Process Mining: How Model-Aware Process Intelligence is the True Results Driver
Modern businesses are all racing to transform their business processes with AI—nearly every organization we meet at iGrafx has it on their roadmap. This should come as no surprise: the opportunity is enormous, not just to make processes faster or cheaper, but to make them smarter, more adaptive, and ultimately more valuable. That said, AI […]
The Role of Process Intelligence in Driving Innovation
Innovation isn’t just about breakthrough products or cutting-edge technology anymore. Today’s most successful companies are discovering that their biggest competitive advantages come from something far more fundamental: the ability to innovate and reimagine their existing business processes. Take Amazon, for example. It revolutionized retail by fundamentally rethinking the fulfilment process. Digital banks disrupted traditional banking […]
iGrafx Recognized as a Leader in Process Intelligence Software Evaluation by Independent Research Firm
Why This Recognition Matters Now In a market where process complexity, AI adoption, and compliance demands are all accelerating, buyers need clarity on which platforms can deliver measurable results — now and for the future. This year, iGrafx was named a Leader in The Forrester Wave™: Process Intelligence Software, Q3 2025 — one of only […]
PI Before AI: Why Process Intelligence is a Pre-Requisite for Success
AI Isn’t a Starting Point—It’s a Multiplier Enterprise teams across industries are investing heavily in artificial intelligence—whether it’s generative AI, agentic AI, or automation tools. But there’s a common and costly misconception: that AI is a silver bullet for inefficiency. In reality, AI doesn’t solve operational problems, it amplifies whatever foundation is already in place. […]
Improving Process Efficiency with Process Mining & Business Process Management
Every business runs on processes. From the moment a customer places an order to when they receive their product, from hiring a new employee to closing the books each quarter, processes define how work gets done. Yet most organizations are losing time, money, and opportunity through inefficient processes. Inefficient processes cost businesses an average of […]
Lean Six Sigma + Process Intelligence: Continuous Improvement’s New Power Duo
For three decades, Lean Six Sigma (LSS) has helped organizations strip out waste, reduce variation, and build a culture of continuous improvement. Its DMAIC framework remains the de-facto playbook for rooting out hidden costs and reliability issues. The catch? Traditional Six Sigma projects depend on workshops, interviews, detailed time studies, running multiple experiments ‘by hand,’ […]
Process Intelligence vs. Process Mining: Differences, Overlaps, and Why the Shift Matters
Introduction: Why This Debate Matters Now As someone who works daily with analysts, partners, and customers across industries, and keeps a close eye on vendor positioning, I’ve noticed a shift: Process mining is still valuable — but it’s no longer seen as the solution for process transformation. Some vendors now claim to offer full process […]
Navigating North American Regulatory Compliance: HIPAA, SOX, PPACA & Beyond
Regulatory compliance has become the silent profit killer across North American businesses. Organizations in heavily regulated industries, e.g., healthcare, finance, and insurance, face substantial financial and reputational risks that have only intensified with new regulations rolling out quarterly. In fact, in the past decade, regulatory changes have skyrocketed, with financial firms now tracking an average […]
How Process Intelligence Improves Shared Services Performance
Shared services were supposed to be the efficiency silver bullet. Pull all the support functions into one hub, standardize processes, and watch costs drop as efficiency grows. But reality tells a different story entirely. Current research reveals a troubling gap between shared services theory and actual results. Only 41% of executives say their shared services […]