Data Mining vs. Process Mining: Understanding the Key Differences and Their Impact on Business
Companies today are drowning in data and tangled in processes. They collect endless streams of information: customer clicks, sales figures, employee metrics, and system logs. Meanwhile, their business processes grow more complex – orders flow through dozens of steps, customer service requests bounce between departments, and supply chains stretch across continents. Making sense of all […]
What is Process Improvement? Definition and Examples
The hardest thing about running a business isn’t coming up with good ideas – it’s making them happen. Every company has processes that are supposed to turn ideas into reality. But most of these processes don’t work as well as they should. This gap between how things should work and how they actually work costs […]
QKS Group Reviews Pia: The Future of Process Intelligence with Generative AI
The Importance of Effective Process Documentation In today’s fast-paced business world, companies understand that effective process documentation is a key element for operational success. At QKS Group, we see Pia (Process Intelligence Assistant), a Generative AI assistant developed by iGrafx, as a major advancement in how companies can manage and improve their processes. Pia helps […]
5 Ways to Improve your Process Mining Strategy in 2025
In 2025, businesses have more tools than ever to understand and optimize their operations, but with opportunity comes complexity. From streamlining workflows to integrating new technologies like AI, the way organizations approach process mining will define their ability to innovate and stay ahead of the competition. While process mining offers huge potential, unlocking its full […]
3 Big Digital Transformation Trends for 2025
Digital transformation (DX) has become a way of life for businesses looking to stay relevant, competitive, and efficient. Yet, while 89% of large companies globally are pursuing digital and AI initiatives, they’ve only captured 31% of the expected revenue lift and 25% of anticipated cost savings. As we approach 2025, the pace of change shows […]
3 Ways to Get More ROI in 2025 with a Process Management Platform
It was 55 years ago that a song was released about the year 2525 and beyond. So, in the year 2025, 500 years before that possible future, you may be wondering how you and your organization can thrive in a rapidly changing world. With Artificial Intelligence (AI) holding the promise to remake the business landscape […]
How to Use Digital Twins to Achieve Operational Excellence in Financial Services
In the competitive world of financial services, operational excellence isn’t just a nice-to-have, it is what sets industry leaders apart. Whether it’s speeding up loan approvals, improving KYC (Know Your Customer) processes, or enhancing the customer onboarding experience, finding smarter, more efficient ways to work is crucial. That’s where digital twins come in. Think of […]
Transforming Your Order to Cash Process with Process360 Live
As one of the core pieces of the finance backbone of any company, the Order-to-Cash (O2C) process is crucial for maintaining healthy cash flow, improving customer satisfaction, and driving business growth. However, many companies don’t fully understand how their O2C operations are running today, or how to improve them. The good news? Process intelligence can […]
Process Improvement in the Nordics: iGrafx and Breakawai Partnership
Breakawai is a change management firm that blends cutting-edge technology with human-centered approaches to drive digital transformation in the 21st century. Their goal is to empower organizations to adapt rapidly, using a mix of process mining, data-driven insights, and compliance tools to streamline operations. With over 10 years of collaboration, Breakawai leverages iGrafx technology to […]
How Process Intelligence Revolutionizes ITSM: Process Mining for IT Service Management
IT service management (ITSM) isn’t just about support; it’s an opportunity for companies to stand out. By aligning IT services with business goals, ITSM can drive both customer satisfaction and operational success. As digital transformation becomes a must-have rather than a nice-to-have, the significance of well-managed ITSM processes has never been clearer. After all, who […]