PI Before AI: Why Process Intelligence is a Pre-Requisite for Success
AI Isn’t a Starting Point—It’s a Multiplier Enterprise teams across industries are investing heavily in artificial intelligence—whether it’s generative AI, agentic AI, or automation tools. But there’s a common and costly misconception: that AI is a silver bullet for inefficiency. In reality, AI doesn’t solve operational problems, it amplifies whatever foundation is already in place. […]
Improving Process Efficiency with Process Mining & Business Process Management
Every business runs on processes. From the moment a customer places an order to when they receive their product, from hiring a new employee to closing the books each quarter, processes define how work gets done. Yet most organizations are losing time, money, and opportunity through inefficient processes. Inefficient processes cost businesses an average of […]
Lean Six Sigma + Process Intelligence: Continuous Improvement’s New Power Duo
For three decades, Lean Six Sigma (LSS) has helped organizations strip out waste, reduce variation, and build a culture of continuous improvement. Its DMAIC framework remains the de-facto playbook for rooting out hidden costs and reliability issues. The catch? Traditional Six Sigma projects depend on workshops, interviews, detailed time studies, running multiple experiments ‘by hand,’ […]
Process Intelligence vs. Process Mining: Differences, Overlaps, and Why the Shift Matters
Introduction: Why This Debate Matters Now As someone who works daily with analysts, partners, and customers across industries, and keeps a close eye on vendor positioning, I’ve noticed a shift: Process mining is still valuable — but it’s no longer seen as the solution for process transformation. Some vendors now claim to offer full process […]
Navigating North American Regulatory Compliance: HIPAA, SOX, PPACA & Beyond
Regulatory compliance has become the silent profit killer across North American businesses. Organizations in heavily regulated industries, e.g., healthcare, finance, and insurance, face substantial financial and reputational risks that have only intensified with new regulations rolling out quarterly. In fact, in the past decade, regulatory changes have skyrocketed, with financial firms now tracking an average […]
How Process Intelligence Improves Shared Services Performance
Shared services were supposed to be the efficiency silver bullet. Pull all the support functions into one hub, standardize processes, and watch costs drop as efficiency grows. But reality tells a different story entirely. Current research reveals a troubling gap between shared services theory and actual results. Only 41% of executives say their shared services […]
Customer Journey Mapping: Where to Begin
It is important to understand that a customer journey, at its core, is a process. It may seem limited from the customers point of view, but it is a process, nevertheless. In this series, we are going to discuss how to understand, catalog, and capture the overall customer journey and relate it back to your […]
Introducing Root Cause Analysis (RCA): How to Identify the Underlying Cause of an Issue
Many organizations struggle with recurring issues such as delays in approvals, missed service level agreements (SLAs), or unexpected compliance violations. Despite investments in automation and process redesign technology, these challenges continue to resurface, hindering operational efficiency. If this situation sounds familiar, you’re not alone. Addressing such problems without a structured approach and the right tools […]
How Process Modeling Enables Successful ERP Transformations and Post-Project Optimization
Process models are an essential part of any ERP transformation initiative, fostering alignment between teams on how the system is used today, enabling well-informed design of to-be processes, and highlighting compelling post-transformation roadmaps. However, process models are too often cast aside once the transformation is complete either due to scarcity of resources or knowledge to […]