ClickCease

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Industrial Engineers with Process Understanding

Understanding operational processes is a central key competence of successful managers. If the structures and the behavior of...
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Customer Journey Mapping — Where to Begin — Part 2 Connecting the Business Architecture

In part 1 of this series, we talked about how to identify and catalog your various customer experiences into journeys. Now th...
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Customer Journey Mapping — Where to Begin — Part 1 Catalog the Journey

It is important to understand that a customer journey, at its core, is a process. It may seem limited from the customers poin...
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Announcement: G2 Crowd Positions iGrafx as a Leader for Business Process Management

iGrafx has been named as a Leader in Business Process Management software by G2 Crowd for the 3rd quarter in a row and as a H...
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Perspective 6: Data Analytic – Understanding Data Types (Part 3)

Up to now in this perspective we have talked about how to Identify Data, and various techniques for analyzing data. If you ar...
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Perspective 6: More About Data (Part 2)

In my last blog post we started discussing the topic of data. We discussed how to identify data, and one of the tools (Busine...
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Giving Tuesday

It is safe to say that 2020 has been a year of one disruption after another. From global pandemics to murder hornets, we have...
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Perspective 6: All About the Data (Part 1)

Now that we have wrapped up Perspective 5 around systems, we are ready to move forward with the final part of the Perspective...
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How to Approach Customer Journey Mapping with iGrafx

It is important to understand that a customer journey, at its core, is a process. It may seem limited from the customers poin...

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Making the Connection Between Customer Experience, Process Management and Business Continuity

iGrafx recently gave a presentation at the Building Business Capability conference, a conference about business analysis, bus...
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National Bank of Iraq selects partnership of iGrafx and ProServ

iGrafx implemented the first Enterprise Business Process Management (EBPM) solution with the National Bank of Iraq. We're ple...
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BBC 2020 - Disrupted!

For over a decade, the Building Business Capabilities Conference (#BBCCon) has been the premier event for the International I...
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