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iGrafx Business Continuity Helps Enterprises Adapt to New Normal

We are living in times of great turbulence and many enterprises are executing business continuity plans (BCP) for the very fi...
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Working Cross-Functionally to Achieve Unparalleled Customer Experiences & Longevity in Your Digital Transformation Projects

Last month we hosted our virtual iNNOVATE conference discussing the future of transformation with industry leaders from aroun...
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Levels of Perspective: The Process

When I first started my speaking career, one of the main techniques I taught was “Systems Thinking”.  The concept of Sy...
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Resiliency Assessment – Are you Ready?

Over the course of one week in March, many countries and companies found themselves going from operating as normal, to trying...
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Three Simple Steps for Marketing Flexibility During Disruption

A guest post from Shawna Boyce, Executive Director, Accounts & Operations at Launch Marketing As the song says, “the...
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The Future of Transformation

It’s been a couple of weeks since this year’s iNNOVATE, our virtual conference discussing the future of transformation wi...
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A Complete Guide to Business Continuity & Resiliency

It is hard enough to deal with the very personal challenges presented the global pandemic...  How do I stay safe and healthy...
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Why Transformation Requires a Process-First Mentality

Last week we wrapped up this year’s iNNOVATE conference. It was a great success and we thank everyone that attended! This y...
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What Can Businesses Do to Disrupt their Industry?

A staggering 87% of companies think digital will disrupt their industry, but only 44% are prepared for this potential disrupt...

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Levels of Perspective: The Customer Journey Map

In this post we will focus on one technique I leverage to determine the desired customer experience. Up to this point we have...
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Customer Experience for Continuity and Resiliency

There are lots of ideas about journey mapping floating around. The customer experience is driving many businesses strategies ...
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Webinar: Effective Business Continuity & Resiliency Through a Process-Centric Approach

Over the last few weeks the entire globe has been thrown into a bit of chaos and uncertainty. And it really doesn’t matter ...
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