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A Business Transformation Maturity Model

As everyone around the world knows all-too-well, we truly do live in interesting times.  In fact, I’m typing this article ...
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The Emperor’s Fresh Coat of Paint: Why Digital Transformation Efforts Miss the Mark

Nobody would confess that he couldn't see anything, for that would prove him either unfit for his position, or a fool. No cos...
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Don't Panic: What You Need to Know about Business Continuity & Resiliency

Don’t Panic! That’s the maxim of the “Hitchhiker’s Guide to the Galaxy,” and sage advice for these extraordinary ti...
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Understanding Process to Drive Resiliency

As the world deals with the pandemic of COVID-19, businesses are united in focusing on Business Continuity and Resiliency. Th...
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Predict the Unpredicted

What you’ll read below is some real-world feedback from enterprises on their level of Business Resilience and what they are...
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Effective Business Continuity & Resiliency

We’ve been busy over here at iGrafx – even more so than usual as companies around the world wrestle with the fear, uncert...
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iGrafx iNNOVATE: The Future of Business Transformation

We are happy to announce the launch of our annual conference, iGrafx iNNOVATE. This year we are hosting a global, virtual gat...
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BPM Trends From Warsaw

Recently a conference took place in Warsaw which discussed current trends, innovations and strategies in the area of business...
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Is Transformation Driven by Culture or Technology?

70% of companies have a digital transformation strategy in place or are actively working on one. So, it’s no surprise reall...

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Why is a Focus on Customer Experience Critical for Success?

In my last blog we talked about the first part Customer Experience, mainly what is meant by it. For that we defined a need fo...
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Why Do Transformation Projects Fail?

Transformation. It’s a concept that is everywhere these days. Unfortunately, many of these transformation initiatives event...
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Levels of Perspective: The Customer

In this series I have started discussing the various Levels of Perspective in an Organization. The first in the series focuse...
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