Process Knowledge Management Drives Efficient Onboarding

Do you remember your first day on the job? It started with the obligatory paperwork, but then you were whisked away to drink from not just one metaphorical firehose – but several. During this “onboarding” process you met with so many people and were introduced to the company’s countless number of systems, terms, products, and processes. By the end of the day, you barely remembered your own name, let alone anything they tried to teach you. To complicate things further, your co-worker (we’ll call her Anne) started the same day, went through the same routine, but the information that Anne received is not the same.

Unfortunately, that scenario is all too common and plays out thousands of times a day in every company around the globe. In most organizations, new employee onboarding is the most inefficient process they have. A process knowledge management is an excellent way to expedite and improve how you get new workers up to speed on processes and procedures that have been developed over time, while also providing a consistent message, and increasing knowledge about what is happening within the organization.

When it comes to onboarding, iGrafx provides the tools necessary to consistently capture work and process knowledge, as well as a platform to ensure that information is communicated and accessible to everyone who needs access, when they need it.

Companies benefit from a process knowledge management by being able to:

  • Capture, retain, and repeat key processes in order to deliver the most effective method to teach skills for future use.
  • Leverage this knowledge management strategy to attract new employees while allowing existing workers to more easily move up through the ranks.

Going further, a company’s ability to manage its resources is directly influenced by the knowledge it holds about each of those resources. Through process knowledge management, a company can maintain its knowledge and develop new processes that will better serve its employees, customers, and bottom line.  When companies engage their employees in the process, workers learn about what is happening within their own company and can help identify efficiencies to improve. Additionally, as clearer understanding about related processes, procedures, and performance trends are enhanced, companies become more knowledgeable about their own processes and how to use them to improve their business.

It all starts with onboarding. Using process knowledge management systems like iGrafx, a company can retain vital business process knowledge, make improvements that drive greater efficiency, and in turn lower costs.

Learn how a prominent financial firm used iGrafx to reduce new employee onboarding from 3-4 weeks to 1 day.

Author
October Nguyen
Date
October 6, 2021
Category
Insight
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