How to Build a Scalable Continuous Improvement Framework
Most people assume improvement is about big, dramatic changes – a brilliant process that instantly fixes everything. While you might see that happen in rare cases, it’s almost never the norm. Instead, real progress comes from small, steady fixes to everyday inefficiencies that add up over time. Think about how Toyota grew from a small […]
How Process Improvement in Insurance Can Enhance Customer Experience
The insurance industry is undergoing significant transformation, driven by evolving customer expectations, regulatory changes, and technological advancements. In this highly competitive market, insurers are focusing more than ever on delivering exceptional customer experience (CX) to differentiate themselves and foster long-term loyalty. With consumers increasingly demanding faster, more personalized services, delivering an outstanding CX is […]
Process Mining in Insurance: Transforming the Industry
Process mining is a powerful technique that involves analyzing and visualizing business processes based on event data from IT systems. It helps organizations uncover inefficiencies, bottlenecks, and areas for improvement by providing a clear, data-driven picture of how processes are actually performed. Process mining in insurance has the potential to drive significant transformation. With its […]
Overcoming Common Challenges in Digital Transformation with Process Mapping
Something odd is happening in the business world. Companies are spending millions on digital transformation, yet about 70% of these efforts fail, according to McKinsey. When something fails this consistently, there are usually two possibilities: either companies are trying to do something impossibly hard, or they’re doing something wrong. In this case, it’s the latter. […]
Data Mining vs. Process Mining: Understanding the Key Differences and Their Impact on Business
Companies today are drowning in data and tangled in processes. They collect endless streams of information: customer clicks, sales figures, employee metrics, and system logs. Meanwhile, their business processes grow more complex – orders flow through dozens of steps, customer service requests bounce between departments, and supply chains stretch across continents. Making sense of all […]
What is Process Improvement? Definition and Examples
The hardest thing about running a business isn’t coming up with good ideas – it’s making them happen. Every company has processes that are supposed to turn ideas into reality. But most of these processes don’t work as well as they should. This gap between how things should work and how they actually work costs […]
QKS Group Reviews Pia: The Future of Process Intelligence with Generative AI
The Importance of Effective Process Documentation In today’s fast-paced business world, companies understand that effective process documentation is a key element for operational success. At QKS Group, we see Pia (Process Intelligence Assistant), a Generative AI assistant developed by iGrafx, as a major advancement in how companies can manage and improve their processes. Pia helps […]
5 Ways to Improve your Process Mining Strategy in 2025
In 2025, businesses have more tools than ever to understand and optimize their operations, but with opportunity comes complexity. From streamlining workflows to integrating new technologies like AI, the way organizations approach process mining will define their ability to innovate and stay ahead of the competition. While process mining offers huge potential, unlocking its full […]
3 Big Digital Transformation Trends for 2025
Digital transformation (DX) has become a way of life for businesses looking to stay relevant, competitive, and efficient. Yet, while 89% of large companies globally are pursuing digital and AI initiatives, they’ve only captured 31% of the expected revenue lift and 25% of anticipated cost savings. As we approach 2025, the pace of change shows […]
3 Ways to Get More ROI in 2025 with a Process Management Platform
It was 55 years ago that a song was released about the year 2525 and beyond. So, in the year 2025, 500 years before that possible future, you may be wondering how you and your organization can thrive in a rapidly changing world. With Artificial Intelligence (AI) holding the promise to remake the business landscape […]