How to Use Digital Twins to Achieve Operational Excellence in Financial Services
In the competitive world of financial services, operational excellence isn’t just a nice-to-have, it is what sets industry leaders apart. Whether it’s speeding up loan approvals, improving KYC (Know Your Customer) processes, or enhancing the customer onboarding experience, finding smarter, more efficient ways to work is crucial. That’s where digital twins come in. Think of […]
Transforming Your Order to Cash Process with Process360 Live
As one of the core pieces of the finance backbone of any company, the Order-to-Cash (O2C) process is crucial for maintaining healthy cash flow, improving customer satisfaction, and driving business growth. However, many companies don’t fully understand how their O2C operations are running today, or how to improve them. The good news? Process intelligence can […]
Process Improvement in the Nordics: iGrafx and Breakawai Partnership
Breakawai is a change management firm that blends cutting-edge technology with human-centered approaches to drive digital transformation in the 21st century. Their goal is to empower organizations to adapt rapidly, using a mix of process mining, data-driven insights, and compliance tools to streamline operations. With over 10 years of collaboration, Breakawai leverages iGrafx technology to […]
How Process Intelligence Revolutionizes ITSM: Process Mining for IT Service Management
IT service management (ITSM) isn’t just about support; it’s an opportunity for companies to stand out. By aligning IT services with business goals, ITSM can drive both customer satisfaction and operational success. As digital transformation becomes a must-have rather than a nice-to-have, the significance of well-managed ITSM processes has never been clearer. After all, who […]
What Is Digital Twin Technology in Business? Definition and Examples
At its most basic level, a Digital Twin of an Organization (DTO) is a virtual representation of an organization’s processes, systems, and operations that mirrors its real-world counterpart. Unlike traditional digital twins used in manufacturing, which mirror physical objects, a DTO represents both physical assets and their interactions throughout the flow of business. This digital […]
Insights on Digital Transformation: A Conversation with iGrafx Chief Product Officer, Shoeb Javed
We recently spoke with Shoeb Javed, Chief Product Officer at iGrafx, to gather his thoughts on digital transformation and the role of Digital Twin of an Organization (DTO) technology in driving these efforts. Question: What does digital transformation mean to you? Shoeb Javed: Digital transformation is fundamentally about using technology to enhance business outcomes […]
Introducing Pia: iGrafx’s Generative AI Assistant for Digital Transformation
At iGrafx, we’re excited to announce a groundbreaking addition to the Process360 Live platform—our new Generative AI assistant for digital transformation, Pia (short for Process Intelligence Assistant). But Pia is more than just an assistant — it’s here to democratize process intelligence and make powerful tools accessible to everyone, regardless of technical expertise. The […]
Unlocking the Power of Digital Twins: Analyst Insights and Real-World Applications
The Rise of Digital Twins in Business Digital Twins have shifted from being a futuristic concept to becoming a key driver of business transformation. Once used primarily in niche applications, they are now receiving widespread attention across industries. Analyst firms like Gartner and QKS Group (formerly known as Quadrant Knowledge Solutions) have recognized this growing […]
How Business Observability Transforms Your Operational Efficiency
In today’s fast-paced business environment, staying ahead requires more than just reacting to problems as they arise. The real winners are those who can anticipate and adapt, transforming challenges into opportunities before they even surface. But how can businesses achieve this kind of foresight? The answer lies in business observability – a term that’s gaining […]
How to Validate ROI and De-Risk Process Improvement Using iGrafx Process Simulation
Building a Foundation Although every customer I’ve worked with is a little bit different, their process journey looks largely the same. Here you are, with a shiny new process diagram that documents the current state of your process. Perhaps you imported something from Visio, worked with process owners to get something to virtual paper, or […]