JOURNEY MAPPING & MODELING
Gain Process Perspective
Identify barriers, gaps, opportunities for improvement, and the potential for business advantage using maps and models to visualize touch points and end-to-end process.
CAPABILITIES
A Shared Vision
Understanding interactions is key to removing friction and improving process. Whether it’s the journey of a customer, patient, employee, partner, or user, it’s easy to create dynamic maps and models of the processes your enterprise uses every day.
With iGrafx journey mapping and modeling, organizations can:
Start by compiling a series of user actions into a timeline.
Integrate various journey types, including customer, patient, and more.
Link journeys with existing company structure and processes.
Analyze and report on applied journeys, moments, and touchpoints.
Connect with iGrafx Performance Management to measure specific touchpoints.
Use tailored shapes and methodologies for flexible graphical design options.
SHARED VISION
Analytical and Communications Views in a Single Platform
The process of creating journeys alleviates fragmented information with an end-to-end analytical, holistic view. It provides a shared vision across the entire organization to break down siloed information.
Moving Forward with Process Modeling
“When employees saw their processes for the first time, they quickly realized the value that the model offered. It has become almost self-propelling and has moved forward very quickly.”
Harald Fischer
Head of Organizational Department, Sparda-Bank Hamburg
